My wife Michelle is very, VERY wise. Of course, some people might debate that as she has stuck by my side for nearly 20 years now! All kidding aside, she is constantly reminding me that “want” and “need” are two very different things.
As the Head of User Experience for Voice123, I have 2 main objectives:
- Ensure that all of our Voice123 users (voice seekers and talents) have an excellent customer service experience when they contact us using any of our available methods (phone, email, chat, social);
- Gather feedback and statistical data from the users of the Voice123 service as well as compiling suggestions from our internal team members in order to improve upon the user experience and satisfaction levels of our service/platform itself.
Simple enough, right? When I first started working here in early 2011, I heard about this thing called the “Version 3.0 Wishlist”. At the…
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